Account Team Manager

On behalf of our client, the global company Ontopo, which is revolutionizing the hospitality industry with innovative solutions, Manpower Serbia is looking for a motivated candidate to take on the challenge and successfully fulfill the role of Account Team Manager. 

Key Responsibilities:

• Full accountability for the team’s performance in meeting company goals and KPIs.
• Leading the account management team by ensuring smooth workflow, creating schedules, and maintaining overall organization.
• Monitoring adherence to work schedules, managing attendance, tardiness, and vacation requests.
• Assisting with challenging client cases that require senior-level expertise and a professional perspective.
• Providing creative solutions to unexpected challenges and operational disruptions.
• Motivating the team, listening to concerns, and addressing issues effectively.
• Regularly preparing and presenting performance reports to senior management to ensure continuous monitoring and alignment with company goals.

Requirements:

• Minimum 2 years of experience in Customer Success (CS) or Account Management roles – mandatory
• OR
• Previous experience in a leadership position, preferably as a team lead within a tech or SaaS environment – mandatory.
• High-level business English proficiency (reading, writing, and speaking) – mandatory.
• Tech-savvy with proficiency in Office tools and basic knowledge of branding concepts like SEO.
• Experience in the restaurant industry (shift management/hosting) – a significant advantage.
• Mature, professional, and solution-driven, with a passion for tackling challenges.
• Systematic thinking and a proactive approach to problem-solving.
• Willingness to work extended hours and availability for evening and occasional weekend shifts.
• Flexibility for off-site work, including client meetings and team support.
• Basic familiarity with sales processes.
• Valid driver’s license – advantageous.