IT Services Expert
Belgrade
Permanent 5-10 years of professional experience Hybrid
On behalf of our client, the leading mobile communication provider in South-Eastern Europe, Manpower Serbia is searching for an experienced IT Services Expert. Job description:
- Be in charge of ensuring the proper functioning, accessibility, and performance of the BSS systems.
- Support troubleshooting and proactively resolve a variety of issues indicated by any non-typical behavior of the system.
- Process demands, monitor, and coordinate activities when deploying new promotions.
- Implement changes to billing/rating systems for improvement of system performance and operational manageability.
- Organize and carry through all kinds of testing: Functional, E2E and Acceptance testing for changes and systems releases.
- Be the link between IT and business system users for operational issues and requests.
- Work as the second level support for the business systems in the Incident/Problem/Change Management process.
- Maintain system and configuration documentation.
- Produce reports, ad-hoc and regularly.
- University degree (Telecommunications/Technical studies/IT)
- Any work experience in IT BSS Operational support role or Software development.
- Knowledge in LINUX/UNIX (HPUX and Solaris) and shell scripting, preferably.
- Knowledge in RDBMS: SQL Server, Oracle knowledge (SQL*, PL/SQL), preferably.
- Knowledge in Mediation and Core systems, preferably.
- Billing systems expertise preferred.
- Fluent knowledge of written and spoken English.
- Team-oriented, ready to take over responsibility and listen and respond to others.
- Creative and able to improvise and make things happen.
- Strongly customer and service-oriented.
- Passionate for performance and motivated to go the extra mile.
