Proffesional Services Manager

• Overall management and ongoing improvement of the Professional Services delivery team across multiple product lines
• Responsible for the management of teams delivering  solutions to a portfolio of projects
• Responsible for the planning, oversight, and execution of software implementation projects
• Build relationships with internal and external customers.
• Ensure software implementations and consulting services meet client needs and financial target

• Build and manage teams responsible for providing services to customers
• Direct implementations including scheduling, assigning tasks, motivating, and evaluating staff, and removing barriers to success
• Hire and develop staff, lead goal setting, assessments, and performance evaluations for teams
• Act as delivery sponsor on projects; develop strong relationships with customer peers
• Promote collaborative work environment within Professional Services team
• Optimize Professional Services methodology, create or contribute to better internal business processes to gain efficiency and use technology tools to track and report against
• Identify potential problems regarding customers, document those problems, and devise and document solutions
• Responsible for ensuring overall budgets, schedules and performance standards are attained for teams
• Review key project deliverables and participate in key project milestone meetings
• Ensure client projects are delivered in a manner which meets or exceeds client expectations
• Collaborate effectively with other departments in the organization to address and resolve client issues
• Collaborate with Sales on proposals and presentations to clients as needed
• Participate in critical day-to-day operational issues, remove and resolve barriers for the teams and resolve complex issues
• Travel to support projects, trade shows, product seminars and user groups as needed

• 7+ years of business experience with 3+ years of people management skills including leadership development; ability to delegate
• 3-5 years accounting, finance, procurement, contract management, sourcing or supply chain software implementation experience preferred.
• Motivate and inspire the Professional Services teams to deliver with high quality and professionalism to clients
• Excellent verbal and written communication skills; able to present information, status, and issues in a clear and concise manner with the goal of driving to a decision
• Strong critical thinking and leadership skills to effectively influence, meet project requirements, and quickly handle client issues
• Strong project management, interpersonal, negotiation, communication, documentation, and problem-solving skills
• Track the performance of the engagement, the quality of project deliverables and report on the effectiveness of the engagement against the baseline plan
• Work extensively with remote teams, clients, and suppliers
• Experience with waterfall project management, with solid understanding of milestones, deliverables, and resource utilization
• Ability to represent Professional Services to external audiences through various sales and marketing activities.
• Experience implementing hosted software or software-as-a-service (SaaS)
• Proficient in the use of PowerPoint, Project, Excel, and Word as well as other typical business productivity tools
• Strong written and verbal English skills are essential, with additional languages such as German, Italian, or Spanish being preferred.