Front Office Manager
Belgrade
Stalno zaposlenje 1-3 godine radnog iskustva Na licu mesta
On behalf of our client, one of the most prestigious hotel located in the center of Belgrade, Manpower Serbia is searching for a candidate who will successfully fulfill the position of: Front Office Manager
Job description: - Ensures efficient and effective operation of the Front Office department.
- Creates an operating environment that assures guests are provided with an outstanding experience.
- Actively trains, mentors, develops and encourages excellence from staff team members during daily operations.
- Conducts employee performance evaluations and discipline communications. Prepares schedules and payroll sheets.
- Actively involves in staffing for the Front Office team
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Suggests and implements improvements and corrective actions.
- Ensures proper safety practices of employees and guests, assisting in the maintenance of proper emergency and security measures.
- Adheres to room rates as assigned by management.
- Maintains room availability.
- Performs check ins and check outs. Assigns rooms and keys.
- Prepares bills and collects payments for visit. Assists in solving billing discrepancies.
- Answers inquiries regarding hotel area and services.
- Works with guests greets and welcomes guests; provides guests with places to visit, eat and shop; arranges transportation of guest; collects and distributes messages for guest.
- Maintains hotel records.
- Runs nightly reports as needed.
- Performs week-end duties procedures.
- Other duties as assigned from the relevant scope of work
Position requirements- Related front desk experience in a high volume hotel.
- Experience in managing team.
- High school diploma/College preferred.
- Competent in Microsoft Excel, Microsoft Word.
- Very competent in Property Management Systems, Central Reservation Systems.
- Great organizational skills.
- Good developed problem solving skills.
- Ability to work flexible work hours including evenings, weekends and holidays.
- Excellent oral and written communication skills.
- Ability to anticipate needs and wants of guests while balancing business needs of the Company.
- Ability to work under pressure, prioritize tasks.
- Passionate and creative.