Customer Support Representative
Beograd
Ugovor o radu Bez radnog iskustva Rad od kuće
On behalf of our client, CCBill, a company focused on designing and developing world-class cloud solutions and services for customers of all sizes, specialized in performance, security and availability, Manpower Serbia is searching for a candidate who will successfully fulfill the position of Junior Customer Support Representative.Responsibilities:
- Responsible for resolving email, and work-related notifications
- Ensures that the specific customer issues are addressed and resolved to completion
- Responsible for researching and resolving credit card billing inquiries
- Initiates customer escalations to internal teams and CCBill merchants to customer needs are met
- Properly notating customer interactions and issues in the Admin to ensure proper follow up
- Responsible for resolving email, and work-related notifications
- Ensures that the specific customer issues are addressed and resolved to completion
- Responsible for researching and resolving credit card billing inquiries
- Initiates customer escalations to internal teams and CCBill merchants to customer needs are met
- Properly notating customer interactions and issues in the Admin to ensure proper follow up
- High school degree or equivalent education
- Ability to be self-motivated and exhibit a high degree of professionalism
- Ability to quickly identify and troubleshoot customer issue appropriately
- General knowledge of basic internet technologies
- Very good/intermediate knowledge of Microsoft Excel and Word
- Intermediate proficiency with current web browsers
- Ability to retain and reapply information learned during day to day interactions with supervisors and management
- Ability to effectively operate independently without the need of constant supervision
- Demonstrated ability to handle high levels of stress and difficult customer interactions
- Excellent English language skills, both verbal and written
- Preference will be given to candidates who have experience working in a call center
Responsibilities:
- Responsible for resolving email, and work-related notifications
- Ensures that the specific customer issues are addressed and resolved to completion
- Responsible for researching and resolving credit card billing inquiries
- Initiates customer escalations to internal teams and CCBill merchants to customer needs are met
- Properly notating customer interactions and issues in the Admin to ensure proper follow up
- Responsible for resolving email, and work-related notifications
- Ensures that the specific customer issues are addressed and resolved to completion
- Responsible for researching and resolving credit card billing inquiries
- Initiates customer escalations to internal teams and CCBill merchants to customer needs are met
- Properly notating customer interactions and issues in the Admin to ensure proper follow up
- High school degree or equivalent education
- Ability to be self-motivated and exhibit a high degree of professionalism
- Ability to quickly identify and troubleshoot customer issue appropriately
- General knowledge of basic internet technologies
- Very good/intermediate knowledge of Microsoft Excel and Word
- Intermediate proficiency with current web browsers
- Ability to retain and reapply information learned during day to day interactions with supervisors and management
- Ability to effectively operate independently without the need of constant supervision
- Demonstrated ability to handle high levels of stress and difficult customer interactions
- Excellent English language skills, both verbal and written
- Preference will be given to candidates who have experience working in a call center
