Customer support

On behalf of our client, market leader in Switzerland's PCB industry since 1989- NCAB Group SR, Manpower Serbia is searching for a motivated candidate to take the challenge and successfully fulfill the position of Customer support.

Responsibilities:

• Quoting and responding promptly to customer inquiries
• Following-up with customers through various channels (phone, MS teams, Email…)
• Processing of orders from customer and to factories in the ERP to align with the local NCAB-team in Europe
• Maintenance and update of working data in internal systems
• Close cooperation with technical support and outside sales
• Trusted contact for customers and factories
• Accurate way of working according to ISO processes and legal requirements

Qualification:

• Completed education and good communications skills in English (mandatory) and German (very good)
• Sales mindset and large interest in the electronical products like PCBs
• High willingness to deliver high professional service and quality to customers
• Ability to prioritize and answer customer needs in a dynamic environment
• Excellent written and verbal communication skills
• Digital affinity and proficient with Microsoft Office
• Strong sense of responsibility and high professional work ethic