Front Office Manager

• Ensures efficient and effective operation of the Front Office department.
• Creates an operating environment that assures guests are provided with an outstanding experience.
• Actively trains, mentors, develops and encourages excellence from staff team members during daily operations.
• Conducts employee performance evaluations and discipline communications. Prepares schedules and payroll sheets.
• Actively involves in staffing for the Front Office team
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Suggests and implements improvements and corrective actions.
• Ensures proper safety practices of employees and guests, assisting in the maintenance of proper emergency and security measures.
• Adheres to room rates as assigned by management.
• Maintains room availability.
• Performs check ins and check outs. Assigns rooms and keys.
• Prepares bills and collects payments for visit. Assists in solving billing discrepancies.
• Answers inquiries regarding hotel area and services.
• Works with guests greets and welcomes guests; provides guests with places to visit, eat and shop; arranges transportation of guest; collects and distributes messages for guest.
• Maintains hotel records.
• Runs nightly reports as needed.
• Performs week-end duties procedures.
• Other duties as assigned from the relevant scope of work

• Related front desk experience in a high volume hotel.
• Experience in managing team.
• High school diploma/College preferred.
• Competent in Microsoft Excel, Microsoft Word.
• Very competent in Property Management Systems, Central Reservation Systems.
• Great organizational skills.
• Good developed problem solving skills.
• Ability to work flexible work hours including evenings, weekends and holidays.
• Excellent oral and written communication skills.
• Ability to anticipate needs and wants of guests while balancing business needs of the Company.
• Ability to work under pressure, prioritize tasks.
• Passionate and creative.