MICE & Groups Manager

1. MICE Management:

• Develop strategies and objectives for events/groups in alignment with financial guidelines.
• Create and implement plans and budgets for private and corporate events.
• Proactively generate ideas for new events, especially during off-peak seasons.
• Lead proactive sales, marketing, and promotional activities for events.
• Coordinate event activities with department managers, third-party partners, and suppliers.
• Represent the hotel during client operations.
• Prepare budget projections and costs for service packages.
• Provide timely instructions to managers regarding future events/groups.
• Manage room blocks, rooming lists, proforma, invoices, and conference capacities.

1. Group Management:

• Serve as the main point of contact for groups staying at the hotel.
• Coordinate activities with department heads, third-party partners, and suppliers.
• Generate sales leads to attract new groups, particularly during off-peak seasons.
• Lead proactive and reactive sales, marketing, and promotion activities for groups.
• Follow up with groups to ensure customer satisfaction and gather feedback for service improvements.
• Communicate closely with department heads to ensure guest/group satisfaction.
• Represent the hotel at trade shows, exhibitions, and roadshows as required (local & abroad).
• Initiate special offers and other initiatives throughout the year.
• Maintain and develop relationships with key partner operators and travel agencies (local & abroad).
• Proactively seek new partners, negotiate contracts, and generate leads.

• Degree in Hospitality Management or a related field.
• Minimum of 2 years of international experience as a MICE & Groups Manager or in a relevant managerial position at luxury hotels and resorts.
• Proficiency in presenting and writing in English.
• Excellent written and verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.