Resource Planner

• Execute resource planning and scheduling of the Field Force, MRKs and solution kits for a defined area with consistent application, full transparency for all involved stakeholders, and by using the approved processes
• Together with Resource Planning Leader, participate in the analysis of short- and mid-term capacity constraints (over or under capacity), and coordinate capacity adjustment actions through own regional resources
• Drive operational planning, forecasting and effective implementation of mandatory & solutions kits, defined by D&T and Issue Resolution for the market areas.
• Participate in deploying visual management and KPIs for planning & scheduling.
• Collaborate with NGSO OFSP team Installed Based equipment master data updates accordingly with mandatory & solutions kits deployment to enable automated extension / batch updates of master data.
• Participate in the share & learn, continuous improvement activities and implementation of best practices related to planning and scheduling. Avoid sub-optimization. 

• Minimum 3 years of work experience within Technical Service or relevant planning or customer service positions
• University Bachelor in technical/ business disciplines or equivalent
• IT literate, MS Office knowledge with SAP R3 as advantage
• Fluent English
• Good level of analytical problem-solving methodology, and good understanding of service business, service products and customers’ needs
• Self-driven, decisive, highly motivated, independent personality
• Excellent negotiation skills to motivate and influence people at all levels
• Good communications skills and team player attitude
• Capability of working on own initiative
• Logical, methodical thinking, ability to follow standard processes
• Skills to lead a project or a part of a project
• Proactivity, commitment to troubleshooting system problems
• Ability to cope with high workload effective